FAQ

We specialize in a wide range of celebration essentials, including Boxed Cards, Candles, Designed Stationery, Gift Bags, Gift Boxes, Gift Ornaments, Gift Wrap, Greeting Cards, Keepsake Ornaments, Note Cards, Seasonal Decor, Snow Globes, and more. Our products are handcrafted with care to help you create magical moments for holidays, birthdays, and special milestones.

Yes! We have Personalized Ornaments and exclusive collections like the Keepsake Ornament Club. These items require additional processing time to ensure they meet our high standards for craftsmanship and personalization. Please allow extra time for these special orders.

Absolutely! Every product, from ornaments to gift wraps, is meticulously inspected to uphold Hallmark’s legendary quality. We focus on durability and beauty to make your celebrations unforgettable.

We offer two main shipping methods:

• Standard Shipping – $12.95, handled by DHL or FedEx. Processing takes 1-2 business days, with delivery in 10-15 business days after dispatch. Ideal for timely arrivals.
• Free Shipping – Available on orders of $50 or more, using EMS. Processing is 1-2 business days, with delivery in 15-25 business days after dispatch. Perfect for planning ahead.

Yes, we offer global delivery to most regions, but please note that shipments to some Asian countries and remote areas may not be available. We use trusted carriers like DHL, FedEx, and EMS to ensure your delicate items arrive safely.

Once your order ships, we’ll send a confirmation email with tracking details. You can follow your package’s journey from our Philadelphia headquarters to your doorstep.

All orders take 1-2 business days to process. For special collections like the Keepsake Ornament Club, additional time may be needed to ensure perfection.

We offer a 15-day return policy from the date you receive your order. If you’re not completely satisfied, you can return items for a refund or exchange. We want every part of your gift-giving experience to be magical!

To start a return, please contact our support team at [email protected] with your order details. We’ll guide you through the process and ensure a smooth resolution.

Personalized items, such as Personalized Ornaments, may not be eligible for return unless there is a defect. Please check the product description or contact us for specifics.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure to protect your information.

No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

Yes, we use industry-standard encryption to keep your payment details secure. Your privacy is important to us, and we never share your information with third parties.

Our company is located at 2924 Tipple Road, Philadelphia, US 19143. We ship worldwide, excluding some Asian and remote regions.

For any questions or support, email us at [email protected]. We’re here to help you with any concerns and ensure your experience is delightful.

Yes! We often run promotions, especially during holidays. Keep an eye on our website or sign up for updates to stay informed about special offers and new collections.